It looks like you're using an outdated browser. For a better experience please use a modern browser. We suggest either Chrome or Firefox
To top
Search this website eZone student resource Parent portal eTrackr LinkedIn YouTube Instagram

East Surrey College offers Full-time and Part-time courses as well as Apprenticeships and Higher Education qualifications in Business, Management, Marketing and HR. Students will learn how to apply practical knowledge to real working scenarios, developing skills in our modern computer suites.

Explore our courses below and click 'Apply' to start your application. 

Scroll down to discover case studies, videos and more!  

Customer Service Practitioner Level 2 Apprenticeship (Apprenticeship)

Please note you must be employed before applying for an apprenticeship. Our Customer Services apprenticeship Standard is suitable for those in customer facing roles in any industry. The core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction

CODE W1242

Customer Service Specialist Level 3 Apprenticeship (Apprenticeship)

Please note you must be employed before applying for an apprenticeship. The main purpose of a customer service specialist is to be a 'professional' for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation's products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.

CODE W125A
 Click to read ESC Stories 

 

 

LATEST NEWS 

Click the pictures to find out more

East Surrey College - National Highways & Balfour Beatty Careers Event East Surrey College ranked 23rd in the RateMyApprenticeships' Top 50 Training Providers. Business students at East Surrey College visit the Warner Brothers' Studio Tour.
National Highways & Balfour Beatty Careers Event Talk from Bank of England Warner Bros
Studio Tour

Address: East Surrey College, Gatton Point, London Road, Redhill, Surrey RH1 2JX

Main Switchboard: 01737 772611 / Client Services: 01737 788444 / Email: clientservices@esc.ac.uk