Business Administrator Level 3 Apprenticeship (Apprenticeship)
Please note you must be employed before applying for an apprenticeship. Business administrators have a highly transferable set of knowledge, skills and behaviours that can be applied in all sectors. This includes small and large businesses alike; from the public sector, private sector and charitable sector. The role may involve working independently or as part of a team and will involve developing, implementing, maintaining and improving administrative services. Business administrators develop key skills and behaviours to support their own progression towards management responsibilities.
Customer Service Practitioner Level 2 Apprenticeship (Apprenticeship)
Please note you must be employed before applying for an apprenticeship. Our Customer Services apprenticeship Standard is suitable for those in customer facing roles in any industry. The core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction
Customer Service Specialist Level 3 Apprenticeship (Apprenticeship)
Please note you must be employed before applying for an apprenticeship. The main purpose of a customer service specialist is to be a 'professional' for direct customer support within all sectors and organisation types. You are an advocate of Customer Service who acts as a referral point for dealing with more complex or technical customer requests, complaints, and queries. You are often an escalation point for complicated or ongoing customer problems. As an expert in your organisation's products and/or services, you share knowledge with your wider team and colleagues. You gather and analyse data and customer information that influences change and improvements in service. Utilising both organisational and generic IT systems to carry out your role with an awareness of other digital technologies. This could be in many types of environment including contact centres, retail, webchat, service industry or any customer service point.
Please note you must be employed before applying for an apprenticeship. Our staff specialise in IT infrastructures and have established a reputation for high quality delivery for off the job training. With a strong reputation for delivering high quality training for employers we provide specialist bespoke training across multiple sectors, both in-house and at College.
Management Consultancy HR Support Level 3 Apprenticeship (Apprenticeship)
Please note you must be employed before applying for an apprenticeship. HR Professionals in this role are typically either working in a medium to large organisation as part of the HR function delivering front line support to managers and employees, or are a HR Manager in a small organisation. Their work is likely to include handling day to day queries and providing HR advice; working on a range of HR processes, ranging from transactional to relatively complex, from recruitment through to retirement; using HR systems to keep records; providing relevant HR information to the business; working with the business on HR changes.
Team Leader / Supervisor Level 3 Apprenticeship (Apprenticeship)
Please note you must be employed before applying for an apprenticeship. This Apprenticeship Standard is suitable for Team leaders, first line managers and supervisors from all sectors. This Apprenticeship will comprise of Level 3 Diploma in Management (or equivalent training), Regular performance reviews, A portfolio of Evidence, Feedback from Line manager, peers and direct reports and a Synoptic End Point Assessment
The detail of the training programme can be developed between the employer and East Surrey College to provide a bespoke training programme that meets the needs of the employer whilst enabling the apprentice to gain the necessary skills suitable to achieve the end point assessment.