Customer Services Level 3 Apprenticeship - Jake
Former School(s): Reigate School
Jake started his career journey with a Customer Services Level 2 Apprenticeship at Reigate & Banstead Borough Council, which he found helped to build transferable customer related skills. For Jake, an Apprenticeship allowed him the opportunity to gain both workplace experience and a nationally recognised qualification. Having enjoyed Level 2 so much, Jake decided to progress onto Level 3 with ESC as his training provider. He commented:
"[ESC] provide an excellent amount of knowledge in Apprenticeships, and how to best approach them for successful results"
He's now been with RBBC for over 2 years, and has found that the coursework he completes heavily linked to his job role "and really helps with my personal development as all my work is going towards building my customer service skills." On Level 3, Jake has been given new responsibilities, such as training new starters in the team, which he finds extremely beneficial as he can add detailed examples of training to his assignments.
Jake is grateful for the support he has received from his Assessor, who has been "really patient and understanding of my needs and wants from the Apprenticeship." The support he's received has also helped Jake to demonstrate more confidence in his assignments and enhance his skills.
Overall, Jake has found that the Apprenticeship opportunity has allowed him to build core customer service skills whilst working in a diverse and exciting job role. He's optimistic about the future and is hoping to stay on at work, but is confident he has gained transferable skills that will help him succeed in any industry.
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