East Surrey College offers Full-time and Part-time courses as well as Apprenticeships and Higher Education qualifications in Business, Management, Marketing and HR. Students will learn how to apply practical knowledge to real working scenarios, developing skills in our modern computer suites.
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Human Resources Consultant Level 5 Apprenticeship (Apprenticeship)
Please note you must be employed before applying for an apprenticeship. This role could be called an HR Consultant or an HR Business Partner in different organisations. Individuals in this role will use their HR expertise to provide and lead the delivery of HR solutions to business challenges, together with tailored advice to the business in a number of HR areas, typically to mid-level and senior managers. They could be in a generalist role, where they provide support across a range of HR areas - likely to be the Core HR option; or a specialist role, where they focus on and have in depth expertise in a specific area of HR - likely to be Resourcing, Total Reward, Organisation Development, or HR Operations. Whichever of these is chosen, they will have a good grounding across the whole range of HR disciplines as this is contained in both of the qualification options included in this standard.
| CODE | W1127 |
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Customer Service Practitioner Level 2 Apprenticeship (Apprenticeship)
Please note you must be employed before applying for an apprenticeship. Our Customer Services apprenticeship Standard is suitable for those in customer facing roles in any industry. The core responsibility will be to provide a high quality service to customers which will be delivered from the workplace, digitally, or through going out into the customer's own locality. These may be one-off or routine contacts and include dealing with orders, payments, offering advice, guidance and support, meet-and-greet, sales, fixing problems, after care, service recovery or gaining insight through measuring customer satisfaction
| CODE | W1242 |
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Address: East Surrey College, Gatton Point, London Road, Redhill, Surrey RH1 2JX
Main Switchboard: 01737 772611 / Client Services: 01737 788444 / Email: clientservices@esc.ac.uk
